Troubleshooting the Sierra Scheduler
If a job fails, check the following:
- If the job did not run, is the job active?
- If FTP is involved, have you correctly entered the Host machine IP, the username and password to log into the host, and the Remote Directory on the host machine to which you will connect?
- If you want to "get" a file from your default directory on a remote FTP server, did you input a '.' (dot or period) in the "Remote Directory" text box in the Task Builder?
- If you are loading a file using "pattern" (as opposed to "filename"), are you using the '*' (asterisk or splat) for wildcarding one or more characters? The asterisk is the valid choice for wildcarding in this application.
- If a review file was not created, check your criteria, in particular your saved search strategy and stored record type.
- If user initials are specified, are the initials still on the system (for example, no one has deleted them from the Passwords and Authorizations file)?
- If a username (staff login) is associated with a scheduled task, is the username still on the system (for example, no one has deleted it from the Login Manager)?
- Was the job scheduled to run at two o'clock on a day when Daylight Savings changed the hour? Do not schedule jobs to run in the two o'clock hour on those dates when Daylight Saving Time changes.
Troubleshooting Codes
The Sierra Scheduler administrators (usually those authorized for Job Scheduler) receive email notification when a job fails. See Setting the Administrators' Email Address for more information.
The emailed troubleshooting codes indicate why a job failed. For example, failure to transfer a file can indicate a problem with FTP, ports, or other necessary elements in the transfer function. Failure to convert a file or run a program can indicate that the file's format is incorrect or that the file's content is not valid.
The email messages sent to the administrators when a job fails include the following codes (or "message numbers"):
| Message Number | Meaning | Function(s) |
|---|---|---|
| MSG00000 | Begin creation, output, or loading of files, depending on task | Create a Review File Load Patron Delimited Records Load MARC Records Load Patron Text Records Load SUDOC Records* Load UNIMARC Authority Records Output Delimited Records Output MARC Records Year to Date Circ Maintenance |
| MSG00100 | Depending on task, successfully ran create a review file, ran FTP, or ran YTDCIRC processing | BookNet Canada
Create a Review File Output Delimited Records Output MARC Records Year to Date Circ Maintenance |
| MSG00401 | Failed to run create a review file | Create a Review File Output Delimited Records Output MARC Records Year to Date Circ Maintenance |
| MSG00501 | Failed to export a review file or failed to convert records to MARC format, depending on task | Output Delimited Records Output MARC Records |
| MSG00601 | Failed to get <file> from <ftphost> for processing |
Load Patron Delimited Records |
| MSG00701 | Failed to run a SUDOC load script | Load SUDOC Records* |
| MSG00801 | Failed to successfully run a conversion program | Load Patron Delimited Records Load MARC Records Load SUDOC Records* Load UNIMARC Authority Records |
| MSG00802 | Failed to successfully run a conversion program | Load Patron Delimited Records |
| MSG00900 | Load successful | Load Patron Delimited Records Load MARC Records Load Patron Text Records Load SUDOC Records* Load UNIMARC Authority Records |
| MSG00901 | Failed to successfully run a conversion program | Load Patron Delimited Records Load MARC Records Load Patron Text Records Load SUDOC Records* Load UNIMARC Authority Record |
| MSG01000 | No files to load | Load Patron Delimited Records Load MARC Records Load Patron Text Records Load SUDOC Records* Load UNIMARC Authority Records |
| MSG01001 | Failed to successfully run a conversion program | Load Patron Delimited Records |
| MSG01002 | Failed to properly copy or move a file, set ownership, or set permissions | Load Patron Delimited Records Load MARC Records Load Patron Text Records Load SUDOC Records* Load UNIMARC Authority Records |
| MSG01003 | Failed to successfully run a conversion program with filter file | Load Patron Delimited Records Load MARC Records Load Patron Text Records Load SUDOC Records* Load UNIMARC Authority Records |
| MSG01101 | Failed to successfully convert a file | Load Patron Text Records |
| MSG01200 | Successfully preprocessed a blocked MARC file of authority records from a UNIMARC vendor | Load UNIMARC Authority Records |
| MSG01201 | Failed to successfully preprocess a blocked MARC file of authority records from a UNIMARC vendor | Load UNIMARC Authority Records |
| MSG10001 | Failed to correctly invoke a program | Load Patron Delimited Records Load MARC Records Load Patron Text Records Load SUDOC Records* Load UNIMARC Authority Records |
| MSG99491 | Failed to run the Rapid Update program while maintaining YTDCIRC fields | Year to Date Circ Maintenance |
| MSG99999 | End output or loading of files, depending on task | BookNet Canada
Create a Review File Load Patron Delimited Records Load MARC Records Load Patron Text Records Load SUDOC Records* Load UNIMARC Authority Records Output Delimited Records Output MARC Records Year to Date Circ Maintenance |
*The ability to load SUDOC (Système universitaire de documentation) records is available exclusively to French institutions.
