Summon Uptime Report - Q2 2017

Summon Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

This document details the uptime report for the Summon in North America.

The Summon uptime measured on a rolling 12 month basis July 2016 - June 2017 is 99.98%

The Summon uptime measured on a rolling 3 month basis April 2017 - June 2017 is 100%

Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:http://status.exlibrisgroup.com

Unscheduled downtime incidents in Q2 2017

Date

Start time

(CDT)

End time

(CDT)

Duration (minutes)

Description

Scheduled downtimes during maintenance windows in Q2 2017

Start Date

Start Time

(CDT)

End Time

(CDT)

Duration (Minutes)

Total unscheduled maintenance minutes during past 12 months

Quarter	Total unscheduled downtime in Quarter (minutes)
Q1 2017	92
Q2 2017	100

How is Summon Uptime Calculated?

The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):

"Uptime" means the total period in minutes during which the Service is available for access and use during this period.

“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:

Uptime Percentage = X /(Y–Z) × 100

Where:

X = Uptime

Y = Last 12 months period

Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

Further Information

If you have any queries on the information within this report please contact Ex Libris through your usual channel.