Summon Uptime Report - Q4 2020

Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

This document details the uptime report for the Summon in North America.

The uptime measured on a rolling 12 month basis January 2020 - December 2020 is 99.98%

The uptime measured on a rolling 3 month basis October 2020 - December 2020 is 100%

Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:http://status.exlibrisgroup.com

Unscheduled downtime incidents in Q4 2020

Date

Start time

[CDT]

End time

[CDT]

Duration (minutes)

Description

Scheduled downtimes during maintenance windows in Q4 2020

Start Date

Start Time

[CDT]

End Time

[CDT]

Duration (Minutes)

Total unscheduled downtime minutes during past 12 months

Quarter	Total unscheduled downtime in Quarter (minutes)
Q1 2020	95
Q2 2020	9
Q3 2020	0
Q4 2020	0

How is Uptime Calculated?

The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

"Uptime" means the total period in minutes during which the Service is available for access and use during this period.

“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:

Uptime Percentage = X /(Y–Z) × 100

Where:

X = Uptime

Y = Last 12 months period

Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

Further Information

If you have any queries on the information within this report please contact Ex Libris through your usual channel.