Frequently Asked Questions - transferring Apple and Google account hosted by Clarivate to your own account
Why does Clarivate need to have access to our developer account?
This enables Clarivate to manage the release of your apps to the app store with no involvement from your side, on a regular basis. As we enhance our automated processes as part of our ongoing commitment to a regular release cycle, this access will allow these tools to swiftly submit builds and update store listing based on customer requirements.
What are the benefits for the customer?
Providing Clarivate with this access will enable the team to respond quickly to build requests and is a vital precursor to the move to regular releases. With adequate permissions, Clarivate will handle all the associated overheads with releasing apps, including provisioning profiles, certificates, app IDs, APIs, and store submissions.
In addition, if you currently are managed through an Ex Libris Developer account, the move will enable you to respond to customer reviews through the new Apple App Store, and see further app store analytics regarding app downloads and usage.
What exact permissions are required?
This varies slightly per platform:
| App Store | Google Play |
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For the iOS Developer Account and iTunes Connect accounts, Clarivate need ‘App Manager’ access to be able to manage app provisioning, certification and submission. Please note that Clarivate will only make changes, view content and make submissions for the customer’s campusM apps |
For Google Developer Console account, Clarivate need the following permissions, either globally or per campusM app:
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What if I don’t provide the required access to Clarivate?
If the Clarivate Build Team do not have the required access or permissions to customers Apple and Google accounts, we will be unable to process new build requests or effectively.
