Transferring campusM to a store account

If your campusM App is hosted on a Clarivate Apple App Store or Google Play account, you can transfer it to your insitution's Apple App Store or Google Play account.

Transferring to your Apple App Store account

Your registered account must be an active account and in good standing with Apple.

To transfer your campusM app to your institutional iTunes Connect store listing in order for you to review app usage statistic, to reply to reviews etc. Clarivate requires you to email the campusM user email by region with the following information:

  • Customer name

  • The "Team Agent's" Apple ID (as defined in your Apple App Store Account Membership area)

  • The ‘Team ID’ (as defined in your Apple App Store Account Membership area)

Prior to April 2018, the campusM store user email was the same for all regions: ExlibrisMobileApps@exlibrisgroup.com. Customers who previously added that non-regional specific campusM user email do not need to change to a regional one. However, Clarivate recommendation is to utilize the regional campusM mail moving forward.
RegioncampusM Store Authorized (Email)
APACExlibrisMobileAppsAPAC1@exlibrisgroup.com
EMEAExlibrisMobileAppsEMEA1@exlibrisgroup.com
NAExlibrisMobileAppsNA1@exlibrisgroup.com

Clarivate will initiate the transfer, on receipt of all the data above. You should receive a notification from Apple asking for you to accept the transfer. This has to be completed by you within 60 days of the notification or it will be canceled automatically.

Transferring to your Google Play account

Your registered account must be an active account and in good standing with Google Play Apps Policies.

To transfer your campusM app to your institutional Google Play account, enabling you to review app usage statistic etc., Clarivate requires you to email the relevant regional campusM user email (As noted in the table above) with the following information:

  • Customer name

  • E-mail address of the Google Play Developer account (this is the primary e-mail address of the account into which the App is to be transferred).

  • Transaction ID (see below about how to obtain the transaction ID)

Clarivate will initiate the transfer, on receipt of all the data above. This transfer process is generally completed within 1-2 days.

To get the transfer process started, Clarivate requires a transaction ID, which represents the transaction made with Google while registering the developer account.

To ensure you get the right transaction ID, ensure that you are already logged in to the Google Developer Console of the account into which the App is going to be transferred.

Below are the steps required to get this Transaction ID:

  1. Follow the link to the Google Payments dashboard.

  2. Navigate to the “View Purchases” section, and click on the transaction correlating to the creation of the account.

  3. The transaction details should include something along the lines of “Android Developer Registration Fees”. The ID is typically formatted as:

    01234567890123456789.token.0123456789012345

    or

    0.G.123456789012345

    or

    registration-1234ab56-7c89-12d3-4567-8e91234567f8