Service Expectations

All Rapid libraries follow established service expectations in the following areas:

• Turnaround time
• Service quality
• Reciprocity

Turnaround Time

Rapid participants agree to provide 24-hour turnaround time (Monday-Friday) for lending requests. This is described as the following:

• Locating and filling a request within 24 hours of receipt.
• Updating to unfilled or bad citation with 24 hours when an item cannot be located on the first retrieval attempt.

Service Quality

Participants agree to do the following:

• Transmit articles using Article Exchange, Odyssey, RapidX (or comparable software) to provide high quality delivery.
• Monitor article scanning for quality and consistency.

Reciprocity

Rapid libraries agree to reciprocity to Rapid requests.

• Reciprocity does not automatically extend to requests received by means other than Rapid.
• Exceptions include the optional commercial document suppliers.