Using Email Reminders
To create ticklers (email reminders), you must be assigned the following permissions:
- 214 (Update Resource records)
- 224 (Update Resource license)
- 690 (Edit ERM tickler)
See Permissions Used by Sierra for more information.
You can use the Tickler program to set up email reminders for important dates associated with your electronic resources, such as trial dates and contract dates. You can use two kinds of ticklers in ERM:
- A record-specific tickler, or
- A tickler rule for a group of records that share a common date.
The tickler program runs as a cron job. It searches resource and license records that match either a tickler rule or a record-specific tickler. When it finds a match, it sends an email to the address indicated on the tickler. It also adds a Tickler Log variable-length field to each record matched, for each match in the record. The tickler program uses the Tickler Log field to confirm that an email was sent for a specific match.
