Troubleshooting SSO
-
Promote Is Not Available in the App Launcher
You need to add the app to the App Launcher. If someone in your organization already has access, ask them to share the unique authentication URL for your Promote account, then use this URL when creating the app in the App Launcher.
If no one in your organization has access, contact Clarivate to request the Promote authentication URL.
-
You are prompted to log in again.
Make sure you're logged in to Vega staff interface or using the Login using Vega link on the Vega Promote login page. Refresh your session, and relaunch Vega Promote. If the issue persists, clear your browser session and try again.
-
The Vega link isn't visible in Vega Promote
Refresh your session and relaunch Vega Promote. Verify that your library uses Vega Discover and/or Vega LX Starter. The link is only available if at least one of these apps is enabled.
If the link doesn't appear, contact Clarivate for assistance.
