In Vega Central Request Interface Catalogs, the Patron Assist feature allows authorized library staff to act on behalf of a patron to place holds and create or share saved searches.
To share a created saved search to a patron account:
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Once logged in to your staff account, open the Saved Searches view from the Catalog right-side menu.
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Select the
menu for the saved search, then select Share With Patron. -
Enter the patron barcode or username.
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Select Share.
The saved search appears in the patron’s account and indicates that it was created by a staff member.
To start a Patron Assist session:
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In the upper-right corner, select your name.
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Select Patron assist.
The Log in assist window is displayed.
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Enter the patron's barcode in the Barcode field.
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Select the patron's institution from the Select institution list.
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Select Start Session.
You can now assist the patrons with placing holds or creating and sharing saved searches.
When in patron assist mode, an orange border appears around the browser window. When performing actions on behalf of a patron in the Catalog, the patron's name appears at the top of workflows. The session times out after 10 minutes of inactivity. You can extend the session if needed.
