Log Files

You can access all available log files for your organization through Polaris System Administration (Web-Based). This feature eliminates the need to connect to servers or use terminal services, allowing for faster and more convenient troubleshooting.

Note:

Users must have the Log Files: Access permission enabled to access this section.

To view log files:

  1. Log in to Polaris System Administration (Web-Based).

  2. Select the Log Files option from the Home page or the upper-left navigation menu.

  3. Enter the desired parameters and run Search.

To filter the logs, use the following parameters:

  • Service: Allows you to select the service for which you want to view logs (SIP, SQL Jobs, Leap Web App, etc.)

    Note:

    Choosing a service is mandatory.

  • Minimum Log Level: Allows you to filter messages by their minimum log level, showing only those marked as the selected level and higher.

    Note:

    This field is available only for services that support log levels (LeapWebApp, PAPIService, Polaris Jobs, etc.)

  • Contains: Search messages by text across all logs. This search parameter will take into consideration the message, as well as tags such as Host, File name, etc.

  • Start Time: Allows you to filter log files by server time. Defaults to the beginning of the current date.

  • End Time: Allows you to filter log files by server time. Defaults to the current server time.

Note:

Server times may differ from your local time zone.

After performing a search, all available logs are listed on the screen below the form. Log messages are sorted by timestamp, displaying a brief preview of the message and a link to a more detailed view.

In the detailed view, you can see:

  • Timestamp (server time)

  • Host

  • File name

  • Service

  • Message (complete)

Note:
If you set up all the required settings but still can't see the logs, please reach out to our support engineers for assistance.