Claim an Item

When an item is listed as checked out to the patron, but the patron claims she never checked out the item or has already returned it, you can assign a claim status to the item.

To assign a claim status to a checked out item

1. Open the patron record.
2. Select the Out/Overdue view.

Leap displays the patron's checked out items.

3. Select the checkbox in the column to the left of the item that you want to claim, and select Make a Claim.

The area below the button bar expands.

4. Select the claim status, and select CLAIM.

The item is claimed and appears on the Claims view of the patron record.