External Vendor Data

The External Vendor Data subject area contains fields that enable you to create reports with data imported from external sources. Currently only data from Springshare is available.

Springshare

To have data available in this section, you must first configure the integration between Springshare and Alma. For more information, see Springshare Integration.

You can use the fields of the Springshare section to create reports that display information imported from Springshare LibInsights concerning Gate Counts and References. It enables you to answer the following types of business questions:

  • How many gate counts does the institution have?​
    • By year
    • By month
  • How many reference sessions does the institution have?​
    • By reference transaction type: SMS, tickets, chats, and FAQ views
  • Show monthly measures for Gate Counts and Reference​
    • Gate Counts may be at the library level (not institution level) per month​
    • Reference (SMS, tickets, chats, and FAQS) is only at the institutional level and may be per day or per month​
    • Ability to aggregate at annual level for ACRL​

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Springshare – Star Diagram

Field Descriptions

The following lists the fields available:

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Springshare – Field Descriptions

Springshare Dates

Springshare Dates
Field Description Additional Information
Springshare Fiscal Year The fiscal year of the event in Springshare in string format.  
Springshare Fiscal Year Key The fiscal year of the event in Springshare in number format. Use this field when filtering by fiscal year.
Springshare Month The month of the date of the event in Springshare such as February.  
Springshare Month Key The month of the date of the event in Springshare in number format such as 2 for February.      
Springshare Year The year of the date of the event in Springshare in string format such as 2012.      
Springshare Year Key The year of the date of the event in Springshare in number format such as 2012.     Use this field when filtering by year.
Springshare Year-Month The year and the month of the event in Springshare in a format such as 2023-01.  

Springshare Gate Counts

Springshare Gate Counts is a dimension table that contains fields that you can use to create reports that show the gate counts per library. This information is imported from Springshare.

Springshare Gate Counts
Field Description Additional Information Data Type Data Size
Gate Count The number of entries and exits for the library. Gate Counts are calculated either unidirectional (once for an entry + exit) or bidirectional (once for each entry and again for each exit) according to how you configure the dataset in Springshare. DOUBLE  
Gate Count Library The library where the gate count was calculated.  This is the name of the library that was configured in Springshare and not the Alma library. VARCHAR 255

Springshare Reference Data

Springshare Gate Counts is a fact table that contains fields that you can use to create reports that show the number of interactions between library staff and patrons per method of communication. This information is imported from Springshare.

Springshare Reference Data
Field Description Additional Information Data Type Data Size
Number of Chats The number of chats between library staff and patrons.   DOUBLE  
Number of FAQs Viewed The number of times a patron viewed an FAQ.   DOUBLE  
Number of SMS The number of SMSs sent by the library to a patron.   DOUBLE  
Number of Tickets The number of tickets opened by patrons.   DOUBLE  

Institution

A content reuse widget was here but the content was missing. The reused content is Media_Repository/Alma/Analytics_Reused_Content/Institution